Sunday, July 26, 2015

American Airlines - no dignity, no pride, no class.

I know that we Americans are the best in the universe at hyperbolizing, but American Airlines is the worst airline in existence. Here's the letter I recently sent to their email, because agents no longer talk to you directly. Ohh, and heads up, US Airways and AA are the same company.

"I'm 22 hours late to my destination. 1) My 6pm got rebooked to 6am the next day. Then, 2) that 6AM *takeoff was aborted on the runway (USXXXX). I was rebooked to a later flight that was supposed to give me a 5 hour layover in PHI, but 3) [US XXXX] has gotten delayed over an hour so far, and the airport kiosks aren't reflecting that. There are no agents here, either.

*While I appreciate their safety concerns, a company that just pocketed $1.7bn in 3 months shouldn't be flying broken planes.

"At least it's the weekend, but we're starting to encroach on my work and wages. To you, these are isolated events. To me and several other customers, this is one long frustrating ride from an airline that makes headlines about record profits. I absolutely can not imagine this being an acceptable business practice, and feel that I have absolutely no recourse against you, AA/USAirways. I want you to know that you can get away with this kind of treatment without consequences, but it would be really nice if someone read this and tried to make your service match your image. I see you have the big money, but from an experience like this, it looks like you could spend it helping customers get from point A to B at least somewhat closely to the times we see when we purchase tickets."

This guy knows what's up: No (au bon) Pain, no gain!
As I write this post, I overheard someone say that the departure agents at the front of the airport were told them to sit at the gate by 3 just in case they can make up time.

It's also worth noting that my originating flight from Seattle to Baltimore, via Alaska Air, was flawless. It fit the schedule precisely, and there were absolutely no hiccups, like flight should be. If this ends up delaying enough so that I can't go into work on time tomorrow, this will reach the point where it really was more viable to pay more money on Expedia to get assigned a different airline. I've already had to feed myself for an extra 2 *meals.

*good, delicious, fantastic, wonderful. I got to eat Au Bon Pain (not found in Seattle) and Popeye's (not good in Seattle).

Sorry, people. This is incredibly whiny for a relatively minor inconvenience to my otherwise stellar life. However, if no one talks about it, then nothing will ever get done about it. Accepting that businesses can walk all over us peons isn't how to get them to change themselves. Why not call them on their pledges, promises and mission statements?

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